Shipping policy

SHIPPING POLICY

Effective Date: May 24, 2026

Production Times

Production times vary by product category, order quantity, artwork requirements, production capacity, material availability, service level, and other operational factors.

Typical production times are as follows:

  • Promotional Products, including table covers, banners, signs, flags, displays, and tents: typically 3–6 business days.

  • Apparel and Uniforms: typically 10–12 business days.

Product-specific production times or service levels displayed on a product page, quote, invoice, order confirmation, or other written communication may differ from these general estimates and shall apply to the applicable product or order.

Production times are estimates unless expressly guaranteed in writing by MyTableCovers.com.

Production timelines begin only after:

  • Final artwork approval, when applicable;

  • Payment approval; and

  • Receipt of all information required to complete the order.

For purposes of this Policy, production shall be deemed to begin when an order is released internally for manufacturing, printing, cutting, sewing, fabrication, finishing, assembly, packaging, or any other production-related process, as determined by MyTableCovers.com.

Business days do not include weekends or applicable holidays unless expressly stated otherwise.

Production Time vs. Shipping Time

Production time and shipping transit time are separate.

Production time refers to the time required to manufacture, prepare, finish, and package an order before shipment.

Shipping or transit time begins after the completed order has been tendered to and accepted by the applicable carrier.

Customers should consider both production time and carrier transit time when planning for an event, deadline, or required delivery date.

Shipping Schedule

Orders generally ship on Fridays; however, shipping schedules may vary based on the applicable product, production service level, completion date, production requirements, carrier availability, holidays, customs processing, operational needs, and other factors.

An estimated ship date is not a guaranteed ship date unless expressly guaranteed in writing by MyTableCovers.com.

Any event date, tournament date, trade show date, in-hands date, delivery deadline, or other customer-requested timeline shall be considered informational unless expressly accepted and guaranteed by MyTableCovers.com in writing.

Shipping Methods

Orders will ship using the shipping method selected by the customer at checkout or otherwise agreed upon in writing.

Shipping transit times displayed at checkout, provided in a quote, or communicated by MyTableCovers.com are generally based on information provided by the applicable carrier.

Carrier transit times are estimates unless the applicable service is expressly identified as guaranteed and such guarantee is confirmed in writing by MyTableCovers.com.

Selecting or paying for expedited shipping does not shorten the applicable production time unless an expedited or Rush production service has also been purchased or expressly confirmed.

Likewise, purchasing Rush or expedited production does not automatically include expedited shipping.

Rush Production and Expedited Shipping

Rush production and expedited shipping are separate services.

Rush production is intended to accelerate the production of an order when available.

Expedited shipping is intended to accelerate carrier transit after the completed order has been tendered to the carrier.

Neither Rush production nor expedited shipping, individually or together, guarantees delivery by a particular event date, in-hands date, or other deadline unless MyTableCovers.com expressly guarantees that delivery date in writing.

Tracking Information

When tracking information is available, it may be provided to the customer by MyTableCovers.com, the carrier, our ecommerce platform, or another shipping service provider.

Tracking information may require time after shipment to become active or display movement within the carrier's system.

A delay in tracking updates does not necessarily mean that an order has not shipped or that the shipment has been lost.

Carrier Delays

MyTableCovers.com is not responsible for delays caused by circumstances outside its reasonable control, including:

  • UPS;

  • FedEx;

  • USPS;

  • Freight carriers;

  • Customs agencies;

  • Weather events;

  • Labor disruptions;

  • Transportation interruptions;

  • Government actions; or

  • Other carrier or logistics-related events beyond our reasonable control.

Once an order has been tendered to and accepted by the carrier, carrier transportation and delivery performance are outside the direct control of MyTableCovers.com.

Carrier delays, customs delays, carrier service interruptions, or other logistical delays outside MyTableCovers.com's reasonable control do not, by themselves, constitute grounds for cancellation, return, exchange, refund, chargeback, refusal of payment, or rejection of goods.

Any claim involving an error attributable to MyTableCovers.com remains subject to our Refund, Return & Shipping Policy.

Missed Events and Consequential Damages

To the maximum extent permitted by applicable law, MyTableCovers.com shall not be responsible for missed events, lost profits, lost business opportunities, replacement purchases, sponsorship obligations, travel expenses, venue costs, advertising expenses, consequential damages, incidental damages, special damages, or other similar losses arising from production delays, shipping delays, delivery delays, customs processing, or carrier service failures.

Customers with time-sensitive orders are responsible for allowing sufficient time for both production and shipping.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information when placing an order.

Customers should review the shipping address carefully before submitting an order.

MyTableCovers.com is not responsible for delivery problems caused by incorrect, incomplete, outdated, or undeliverable shipping information supplied by the customer.

Additional fees incurred due to incorrect addresses, address corrections, rerouting requests, refused shipments, returned packages, reshipments, storage fees, or other carrier-related charges resulting from customer-provided information or customer action shall be the responsibility of the customer.

If a customer requests an address change after an order has shipped, MyTableCovers.com cannot guarantee that the carrier will be able to complete the requested change.

Additional carrier charges may apply.

Refused, Unclaimed, or Returned Shipments

Refusal of delivery, failure to accept delivery, abandonment of a shipment, failure to retrieve a shipment, or a package being returned because of incorrect or incomplete customer-provided shipping information shall not constitute cancellation of the order and shall not, by itself, entitle the customer to a return, exchange, or refund.

If a shipment is returned to MyTableCovers.com or another designated facility, the customer may be responsible for applicable return shipping, address correction, storage, handling, and reshipping charges.

Any reshipment is subject to confirmation that the returned package has been located and is available for reshipment.

Lost Shipments

Customers should notify MyTableCovers.com promptly if tracking information indicates a potential lost shipment.

Claims involving an allegedly lost shipment must be reported to MyTableCovers.com no later than thirty (30) calendar days after the expected delivery date unless a different carrier claim deadline applies.

MyTableCovers.com may initiate or assist with a carrier investigation before determining whether a replacement, store credit, refund, carrier claim, or other remedy is appropriate.

Customers agree to reasonably cooperate with carrier investigations and provide any documentation requested in connection with a lost-package claim.

A shipment shall not necessarily be considered lost solely because tracking information is temporarily delayed or has not recently updated.

Damaged Shipments

Customers should inspect packages and products promptly upon delivery.

Visible shipping damage should be reported to MyTableCovers.com as soon as reasonably possible after delivery.

Customers may be required to provide:

  • Photographs of the exterior packaging;

  • Photographs of the shipping label;

  • Photographs of the damaged product;

  • Photographs of internal packaging materials;

  • A description of the damage; and

  • Other information reasonably required to investigate the claim.

Customers should retain the damaged product, shipping carton, packaging materials, and shipping label until the claim has been resolved or MyTableCovers.com confirms that they are no longer required.

MyTableCovers.com may initiate and complete a carrier investigation before determining the appropriate remedy.

Delivery Confirmation

A shipment shown by the carrier as delivered to the shipping address provided by the customer will generally be considered delivered.

If tracking indicates delivery but the customer cannot locate the package, the customer should notify MyTableCovers.com promptly and check with household members, employees, reception areas, mailrooms, neighboring locations, property management, or other persons who may have accepted the shipment.

MyTableCovers.com may request a carrier investigation or additional documentation before determining whether further action is appropriate.

International Shipments

International shipments may be subject to customs inspections, duties, taxes, brokerage fees, VAT, GST, import fees, and other government-imposed charges.

Unless otherwise agreed in writing, such charges are the responsibility of the recipient.

Customs inspections, customs holds, clearance procedures, government requirements, and related delays are outside the direct control of MyTableCovers.com.

Customers are responsible for providing any information reasonably required for customs clearance.

Failure by the recipient to pay applicable import charges, provide required customs information, or accept an international shipment does not constitute cancellation of the order and does not automatically entitle the customer to a refund.

Force Majeure

MyTableCovers.com shall not be liable for delays or failures caused by events beyond its reasonable control, including natural disasters, severe weather, labor disputes, transportation interruptions, supplier delays, material shortages, customs inspections, government actions, utility outages, pandemics, cyberattacks, acts of war, terrorism, civil unrest, or similar force majeure events.

Such events do not automatically entitle the customer to cancel an order or receive a refund after production has begun, subject to applicable law and our Refund, Return & Shipping Policy.

Limitation of Liability

To the maximum extent permitted by applicable law, MyTableCovers.com's liability arising solely from shipping, transportation, delivery, customs processing, logistics-related claims, or carrier service failures shall not exceed the amount paid by the customer for the applicable shipping service.

This shipping-specific limitation does not alter any remedy that may apply to a confirmed manufacturing defect, production error, or order error attributable to MyTableCovers.com under our Refund, Return & Shipping Policy.

To the maximum extent permitted by applicable law, MyTableCovers.com shall not be liable for indirect, incidental, consequential, special, exemplary, punitive, or lost-profit damages arising from shipping, transportation, delivery, customs processing, or carrier performance.

Policy Acceptance

By placing an order, submitting artwork, approving a proof, making payment, accepting delivery of a product, or otherwise using our services, you acknowledge and agree to this Shipping Policy.

This Shipping Policy is incorporated by reference into and governed in conjunction with our Terms of Service and Refund, Return & Shipping Policy.

Nothing in this Shipping Policy is intended to limit or exclude any right or remedy that cannot lawfully be limited or excluded under applicable law.

Contact Information

Questions regarding shipping, tracking, or delivery may be directed to:

cs@mytablecovers.com

MyTableCovers / Bive LLC
7345 West Sand Lake Road, Ste 210 Office 8806
Orlando, Florida 32819
United States